Shipping & Delivery

Shipping & Delivery Policy (USA Only)

At Ur Pet Store, we are committed to making your shopping experience smooth, simple, and reliable. Below you’ll find important information about how we ship orders across the United States.

Where We Ship

We ship to all 50 U.S. states, including:

The continental United States

Alaska

Hawaii

> At this time, we do not offer international shipping outside of the United States.

Order Processing Time

Once your order is placed, we carefully pack and prepare your items for shipment.

Processing Time: 1–3 business days
(Orders are processed Monday–Friday, excluding U.S. federal holidays.)

You will receive a Shipping Confirmation Email once your order has been dispatched.

Estimated Delivery Time

Delivery time depends on your location and the product ordered.

Location Estimated Delivery Time

All U.S. States 10–18 business days

> Note: During peak seasons (Black Friday, holidays), postal delays may occur.

Shipping Cost

Shipping is FREE on all U.S. orders.
No hidden fees. No minimum purchase required.

Tracking Your Order

Once your order ships, you’ll receive an email containing:

Your tracking number

A link to track your package online

Please allow 2–5 days for tracking to update after dispatch.

If Your Order Seems Delayed

Don’t worry — delays can happen due to courier processing speed or weather conditions.

If your order has not arrived after 18 business days, contact us at:

📧 admin@urpetstore.com

We will assist you immediately.

Damaged or Incorrect Orders

In the rare case that an item arrives damaged or incorrect, please contact us within 48 hours of delivery with:

Your order number

Photos of the item received

We will send a replacement or refund at no additional cost.

Questions? We’re Here to Help

Our support team responds quickly and is here Monday–Friday.

📧 admin@urpetstore.com

We appreciate your support and are always here to assist.

— The Ur Pet Store Team 💙🐾